BUSINESS PROCESS REDESIGN – NECESSITY FOR ALL LARGE AND MEDIUMSIZED BUSINESSES TODAY!

In today’s fast changing world, what got us success may not get us fat in the days ahead. Businesses
globally have to consider Business Process Redesign (BPR) to stay competitive and be relevant and
efficient.
Let’s look what some of the leading organizations and thought leaders are saying as compelling
reasons for this:

Simplifying Processes

AI and especially Generative AI can automate routine tasks, reducing the need for human
intervention. This simple activity of automation allows operational teams to focus on more strategic
and less transactional activities.
For example, AI-powered automation can handle repetitive tasks like data entry, invoicing, and
customer support, freeing up employees to work on more complex and creative tasks.

Deskilling Work

AI and automation can play a big role in deskilling work in organizations by making complex tasks
more accessible to employees even with varying skill levels. This means that employees can
drastically cut down on the learning curve or may not need to have specialized training to perform
certain tasks, which can increase efficiency and reduce training costs.
For example, AI-driven chatbots can handle customer inquiries, reducing the need for specialized
customer service training.

Ensuring Repeatability of Tasks

Automation of certain high volume low skill processes ensures that tasks are performed consistently
and accurately, reducing the likelihood of human error. This repeatability is crucial for maintaining
quality standards and compliance to regulations depending on the industry one works In.
For example, AI algorithms can be used to monitor and optimize manufacturing processes, ensuring
that each product meets the same high standards.

Enhancing Decision-Making

AI and modern Data analytics tools can analyze large datasets quickly and accurately, providing
potentially actionable insights that enable better business decisions. Data-driven decisions are critical and can be particularly beneficial in industries like finance and healthcare.

Improving Customer Satisfaction

By automating and streamlining processes, businesses can respond to customer needs more quickly
and effectively, leading to lower response time and higher customer satisfaction.
For example, In the e commerce industry AI-powered recommendation systems can personalize
customer experiences, making them feel valued and understood.

Cost Reduction

Process Automation can reduce operational costs by minimizing the need for manual labor and there by reducing errors as well. This cost savings or productivity gain can be reinvested in other areas of the business, such as research and development or employee training in advanced skills or
technologies.

Competitive Advantage

In a rapidly evolving market, process redesigning with adoption of AI and automation can gain a
competitive edge by being more agile and responsive to market changes as well as changing
customer likes and dislikes. This can be particularly important in regions like India and the Middle
East, where market dynamics can shift quickly.
While initiating a Business process redesign incorporating AI tools, it is important to partner with
companies who have the expertise of understanding your processes and also extensive
understanding of existing tools. This ensures that you are able to implement appropriate tools as
maybe warranted for your businesses in accordance with the stage your business is in, your appetite
for change as well as Budgets available. I t also helps to have a longer duration roadmap so that you
can create a plan and ensure all changes over the years are enabling that roadmap.

About 10XG Ventures                                                                                                                      10XG Ventures is a Business Consulting and implementation support organization based in Bengaluru. With a pool of qualified and trained consultants 10XG ventures enables business growth and its services include

a. Business Growth advisory – Consulting and Business Coaching
b. Marketing services – Digital marketing, websites, performance marketing.
c. Market research – extensive primary and secondary research services- product or service.
d. Sales Outsourcing services
e. Business process redesign and automation services.
Visit www.10XG.in or www.10XGmartech.com or write to us at Hello@10XG.in